If you need to set up Google Authenticator for Xero on a new device, follow these steps:
When you set up two-step authentication you would have set up ‘secret questions’ and a back up email as recovery methods, should you not be able to access your Google Authenticator.
To log in using one of these recovery methods click on the ‘Use another authentication method link and follow these instructions.
Disable two-step authentication
Once you logon you will need to disable two-step authentication. Follow these instructions to that.
Set up two-step authentication again
Then, set two-step authentication up again following these steps
Still having trouble?
If you are still having trouble setting up Google Authenticator for Xero on a new device contact your bookkeeper and they’ll get you up and running again.